Meet Brittania, Lead Account Manager

International Women’s Day may have been weeks ago, but here at STC Direct, we vow to take every opportunity to shine a spotlight on the dedicated women we are proud to call our teammates. Brittania Baker is a Lead Account Manager on the team and has been with us since December of 2018. The few months that she has spent with us have been marked by growth, success, and friendship.

Where were you born?

“I was born in Jamaica, WI.”

Is that where you were primarily raised?

Yes, until I was 14. However, I start living in Brooklyn, New York  when I was 14 years old.”

How would your parents have described you as a kid?

“My parents would say I’m very outspoken and kind-hearted.”

Were you in any sports or extracurriculars?

“Yes, I used to play soccer and I ran track & field.”

How did that competitive environment help develop you?

“It helped to balance me. There is a time to be a team player and also a time to be selfish- for a lack of better word.”

Did you have any idea you would end up in this field?

“I had no idea! I’ve never done sales before and I had no interest in it. I am currently in college finishing my B.A. in Business Management, and my first official job was as a shift supervisor for Wendy’s.”

What is one life experience that you feel has shaped you?

“The death of my mom changed me for the good and the bad in some ways. It helped me to become more self-reliant, but it has made me a bit more guarded with people to some extent.”

What is something we might not know about you by just looking at you?

“That I’m a mom and I’m very open-hearted, willing to give my last and do without.”

What were your first thoughts when starting with the company?

“Honestly, my first thought was that these people are a little crazy- in the best way.”

What was something unique you noticed?

“That you don’t have to change or pretend to be someone you’re not. We all have mutual respect for each other.”

How would you describe the culture at your company?

“It’s very business oriented, but also everyone has their own personalities, so we all get to be ourselves. It reminds me of a family reunion but it takes place every day.”

What has been your best memory with the company?

“The best memory I have so far is when my leader got promoted to assistant manager. This showed me that consistency and hard work pays off. Every day is new memory gained.”

What is something you’ve learned through your work you didn’t know before?

“That business can be ruthless and family oriented  at the same time.”

How has this career changed you as a person?

“The career change has made me become more aware of my goals and has given me more confidence. I know that one day I can own my own company. Plus, it helped me a lot with public speaking.”

What are your goals with the company?

“My goal is to learn as much as possible and become a business owner.”

Do you have any mentors inside/outside of work?

“The person I have considered to be my mentor so far in the company is Dana. She is tough and kind, it showed me that you don’t have to lower or change your values as a woman to make it in this business.”

What do you do for fun when you’re not working?

“When I’m not working I spend my time with my 4-year-old son.”

Brittania, thank you for your endless positivity and hard work. Your spirit and work ethic bring value into the office each and every day- you are an inspiration to us all.



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